Welcome to our Milan Hotels website. We deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when using our website, interacting with our live chat bot, submitting the contact form, or completing a reservation through our booking form. By using our platform, you consent to the practices described below.
We only collect information that is strictly necessary to provide our services. This includes your name, email address, phone number, travel dates, number of guests, and payment details when you complete the booking form. When using the contact form or chat bot, we collect your name, email, and the content of your message. We do not collect any unnecessary personal data beyond what is required to process your inquiry or reservation.
The information collected through the booking form is used exclusively to confirm and manage your hotel reservation and to forward your details to the selected Milan hotels. Data from the contact form and chat bot is used solely to respond to your inquiries and provide assistance. We may also use your email to send booking confirmations, important updates about your reservation, or replies to your messages.
We share your personal data only with the hotel you have chosen for your stay and with trusted payment processors to complete transactions securely. We do not sell, rent, or share your information with any third parties for marketing purposes. Your data is shared only when strictly necessary to fulfill your booking or to answer your request submitted via chat bot or contact form.
We implement strong security measures to protect your personal information during transmission and storage. All data submitted through the booking form, contact form, and chat bot is encrypted using SSL/TLS. Access to your information is restricted to authorized personnel only, and our payment processing partners comply with the highest industry security standards (PCI DSS).
We keep your personal data only for as long as necessary. Booking-related information is retained for the duration required to complete your stay and for legal/tax purposes (typically up to 10 years under Indian law). Messages from the chat bot and contact form are deleted after your inquiry has been fully resolved, unless you have made a booking, in which case they are linked to your reservation record.
As we operate in the Indian Union, you have the right to access, rectify, or delete your personal data, as well as the right to restrict or object to certain processing. You may exercise these rights at any time by contacting us through our contact form or chat bot. We will respond to your request within 30 days as required by law.
Your data may be transferred to and processed in India where the hotels and our service providers are located. All transfers within the are protected under the same high GDPR standards. We do not transfer personal data outside the Economic Area.
For questions or contact to Terms And Conditions, please contact us at:
Email: stays@milanhotels.in
Phone: +91 9944106960
Address: 93/4, Richmond Rd, Langford Gardens, Bengaluru, Karnataka 560025
